Shipping Policy

 

1. Processing Time

  • Orders are typically processed within 2-5 business days after payment is confirmed.
  • Custom or made-to-order rugs may require additional processing time, which will be communicated at checkout.
  • We do not process or ship orders on weekends or public holidays.

2. Shipping Destinations

  • We offer worldwide shipping to most countries.
  • If your location is not available at checkout, please contact us to confirm shipping availability.

3. Shipping Methods & Delivery Times

We offer different shipping options depending on your location:

  • Standard Shipping: Estimated delivery within 10-20 business days.
  • Express Shipping: Estimated delivery within 5-10 business days (additional charges apply).

Please note that delivery times may vary due to factors beyond our control, such as customs processing and carrier delays.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination and package weight.
  • Any applicable customs duties, taxes, or import fees are the customer’s responsibility and may be charged upon delivery.

5. Order Tracking

  • Once your order is shipped, we will provide a tracking number via email so you can monitor your shipment.
  • Tracking information may take up to 48 hours to update after shipment.

6. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us, and we will assist in tracking the package.
  • We are not responsible for delays caused by customs, carrier issues, or natural events.
  • If a package is lost in transit, we will work with the carrier to resolve the issue, but refunds or replacements are subject to carrier policies.

7. Damaged Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
  • We will review the claim and offer a replacement or refund if applicable.

8. Address & Delivery Issues

  • Please ensure your shipping address is accurate when placing your order.
  • If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to reship the order.
  • We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

9. Contact Us

For any shipping-related inquiries, please contact us at:

  • Email: contact@berberugsart.com
  • Address: azilal , morocco