Refund Policy
1. Overview
At Berber Rug Art, we take pride in offering high-quality handmade Berber rugs. If you are not fully satisfied with your purchase, we offer a refund or exchange under the conditions outlined below.
2. Return Eligibility
To be eligible for a refund, your item must meet the following conditions:
- It must be returned within 14 days of delivery.
- The item must be unused, unwashed, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order confirmation or receipt) must be provided.
Custom-made rugs and discounted items are non-refundable.
3. Return Process
- Contact us at [Your Email] or WhatsApp within 14 days of receiving your order to request a return.
- We will provide you with the return shipping address.
- Ship the item back using a trackable shipping service.
- Once we receive and inspect the item, we will process your refund.
4. Refund Processing
- Refunds are issued to the original payment method (credit card, PayPal, etc.).
- It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
- Shipping costs are non-refundable, except in cases where the item is defective or incorrect.
5. Exchanges
If you received a damaged or incorrect item, we will replace it at no extra cost. Please contact us with photos of the issue within 48 hours of receiving the item.
6. Return Shipping Costs
- Customers are responsible for return shipping fees, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service to ensure the item is returned safely.
7. Non-Refundable Items
- Custom or personalized rugs
- Items on sale or clearance
- Items returned after 14 days
8. Contact Us
For any refund-related inquiries, feel free to contact us at:
- Email: contact@berberugsart.com
- Address: azilal , morocco